Part Time (19 hours per week) Fixed Term opportunity available + Clerical Worker Grade C Year 5 classification + $29.07 per hour + 10.5% super + St. Albans + Sunshine Become part of the Client Services Team and provide exceptional customer service and administrative supportBenefit from on-going employee development, as well as exposure to a continuous improvement philosophyAbout UsIPC Health is a not-for-profit community health organisation, predominantly funded by the Department of Health and Human Services. We work in partnership with local communities in the Western Metropolitan Region of Melbourne to provide responsive, interconnected health and community services. Working together for excellence, service enhancement and innovation, we are dedicated to the continued improvement of the health and wellbeing of individuals and the community. IPC Health is an equal opportunity employer and encourages individuals of diverse backgrounds including but not limited to, applicants from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse and LGBTI communities to apply.About The RoleJoin the Client Services team in this fixed term part time opportunity covering for an internal secondment. As a Client Services Officer you will be the face of the organisation as the first point of contact for client enquiries via phone and face to face, assisting with accessing of services including performing triage screening of clients as identified, appointment management, waitlist maintenance, data entry and management of client health data and records. Within this diverse role, you will be showcasing your exceptional customer service and administrative skills in providing support to other IPC Health services as well as opportunities to be part of projects as required. You will apply your technical knowledge in using client management systems such as Trak Care, Best Practice and Titanium. While the positions are based at St. Albans and Sunshine locations, you may be required to work at any other of our campuses.This position is classified under the Victorian Stand-Alone Community Health Services (Health And Allied Services, Managers And Administrative Officers) Multiple Enterprise Agreement 2018-2022. About YouYou will have a minimum of 2 years customer service experience within the medical, community, dental and/or health environment with a strong client focus. You also have demonstrated capabilities working in a high-pressure, fast paced environment. Demonstrated high level experience in administration and computer skills are required. With your excellent communication skills, you will be able to build rapport effectively with clients as well as stakeholders. You have a strong understanding of confidentiality and ability to work within the Privacy principles.Why work with us?Access to options to flex your work and life commitments through our Flexing with IPC Health program.Generous salary packaging benefits.Award winning supportive organisation that values growth through our professional development and innovation framework.Free onsite car parking.Applications Close on 5th September 2022 To be considered for this role:You must submit a Cover Letter and a CV. You must also respond to the Key Selection Criteria outlined in the position description available on IPC Health's Careers page, providing detailed information about your level of experience for each criteria. Pat TancrediClient Experience Manager0437 020 565We are committed to maintaining a barrier-free environment for all and welcome individuals of diverse backgrounds, including but not limited to, those from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse and the LGBTI communities to apply for our job opportunities.If you require a reasonable workplace adjustment to support you during the interview process please email careers@ipchealth.com.au with your request. Reasonable workplace adjustments are changes that are necessary and achievable to enable a person to efficiently perform their role to the best of their abilities. A reasonable workplace adjustment can be requested at any time in the recruitment process or as a part of employment with IPC Health.Position Description Client Services Officer
AUD
Melbourne
3000
