Service Navigator – Chronic Conditions and Complex CarePart Time | Fixed Term | Flexible Work OptionsRemuneration based on qualification:Allied Health Assistant / Community Services: Social and Community Services Enterprise Agreement, Level 3 Pay Point 4 – $43.42 per hourEnrolled Nurse: Nurses and Midwives Enterprise Agreement, Enrolled Nurse Level 3.1 – $43.07 per hourJoin One Team at IPC HealthWe are One Team IPC Health, passionate, purpose-driven and committed to improving the health and wellbeing of our communities.As a leading not-for-profit community health service in Melbourne’s middle and outer west, we provide high-quality, client-centred care to diverse communities.We are seeking a Service Navigator – Chronic Conditions and Complex Care to support people living with chronic conditions to navigate health and social care services, connect with the right supports and take an active role in their health and wellbeing.The OpportunityThis is an opportunity to make a meaningful difference for people living with chronic conditions and complex care needs.Working directly with clients and their carers, you will take the time to understand what matters to them, identify their needs and help them navigate services at IPC Health and across the broader community.As part of a multidisciplinary team supporting our Diabetes Education, Endocrinology and Living Well teams, you will:Undertake holistic initial needs screening across social, psychological, medical and physical health needs.Help clients and carers navigate the health and social care system.Connect clients with appropriate IPC Health and community-based services and supports.Provide clear information and practical assistance to help clients confidently navigate each stage of their care.Support coordinated care and smooth transitions between services.Contribute to case conferences, care plan reviews and group programs.Empower clients to take an active role in managing their health and wellbeing.About YouWe are looking for a motivated Enrolled Nurse, Allied Health Assistant or Community Services professional who is passionate about supporting people living with chronic conditions and complex care needs.You will have:A relevant post-secondary qualification in health, community services, behavioural sciences or social sciences.Experience in a similar role within community health or another community-based setting.Experience undertaking initial needs screening and supporting appropriate referrals.Strong communication and relationship-building skills.The ability to work effectively both independently and as part of a multidisciplinary team.A commitment to culturally safe, inclusive and person-centred care.Knowledge of health, community and support services across Melbourne’s west will be highly regarded.Why Join UsFlexible work options through our Flexing with IPC Health program.Generous salary packaging benefits.Professional development and opportunities to grow.Access to Accrued Days Off where applicable.Free onsite car parking.The opportunity to make a genuine difference to the health outcomes and quality of life of people living with chronic conditions.Our Commitment to InclusionWe are committed to maintaining a safe, inclusive and barrier-free workplace.We strongly encourage applications from people of diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, people from Culturally and Linguistically Diverse communities, and LGBTIQA+ communities.If you require a reasonable workplace adjustment during the recruitment process or employment, please contact careers@ipchealth.com.au. Adjustments can be requested at any stage.Apply NowIf you are passionate about helping people navigate complex health and community services and want to make a meaningful difference in community health, we would love to hear from you.Please submit your Cover Letter and CV outlining your suitability for the role.To find out more, please contact:Sofi MilenkovskiSenior Manager Clinical OperationsMobile: 0419 395 403Applications close 2 December 2026.Join One Team IPC Health, and help people living with chronic conditions get the right care, at the right time.Success Profile AUD Deer Park 3023

Service Navigator- Chronic Conditions and Complex Care

 

Service Navigator – Chronic Conditions and Complex Care

Part Time | Fixed Term | Flexible Work Options

Remuneration based on qualification:

  • Allied Health Assistant / Community Services: Social and Community Services Enterprise Agreement, Level 3 Pay Point 4 – $43.42 per hour
  • Enrolled Nurse: Nurses and Midwives Enterprise Agreement, Enrolled Nurse Level 3.1 – $43.07 per hour
Join One Team at IPC Health

We are One Team IPC Health, passionate, purpose-driven and committed to improving the health and wellbeing of our communities.

As a leading not-for-profit community health service in Melbourne’s middle and outer west, we provide high-quality, client-centred care to diverse communities.

We are seeking a Service Navigator – Chronic Conditions and Complex Care to support people living with chronic conditions to navigate health and social care services, connect with the right supports and take an active role in their health and wellbeing.

The Opportunity

This is an opportunity to make a meaningful difference for people living with chronic conditions and complex care needs.

Working directly with clients and their carers, you will take the time to understand what matters to them, identify their needs and help them navigate services at IPC Health and across the broader community.

As part of a multidisciplinary team supporting our Diabetes Education, Endocrinology and Living Well teams, you will:

  • Undertake holistic initial needs screening across social, psychological, medical and physical health needs.
  • Help clients and carers navigate the health and social care system.
  • Connect clients with appropriate IPC Health and community-based services and supports.
  • Provide clear information and practical assistance to help clients confidently navigate each stage of their care.
  • Support coordinated care and smooth transitions between services.
  • Contribute to case conferences, care plan reviews and group programs.
  • Empower clients to take an active role in managing their health and wellbeing.
About You

We are looking for a motivated Enrolled Nurse, Allied Health Assistant or Community Services professional who is passionate about supporting people living with chronic conditions and complex care needs.

You will have:

  • A relevant post-secondary qualification in health, community services, behavioural sciences or social sciences.
  • Experience in a similar role within community health or another community-based setting.
  • Experience undertaking initial needs screening and supporting appropriate referrals.
  • Strong communication and relationship-building skills.
  • The ability to work effectively both independently and as part of a multidisciplinary team.
  • A commitment to culturally safe, inclusive and person-centred care.

Knowledge of health, community and support services across Melbourne’s west will be highly regarded.

Why Join Us
  • Flexible work options through our Flexing with IPC Health program.
  • Generous salary packaging benefits.
  • Professional development and opportunities to grow.
  • Access to Accrued Days Off where applicable.
  • Free onsite car parking.
  • The opportunity to make a genuine difference to the health outcomes and quality of life of people living with chronic conditions.
Our Commitment to Inclusion

We are committed to maintaining a safe, inclusive and barrier-free workplace.

We strongly encourage applications from people of diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, people from Culturally and Linguistically Diverse communities, and LGBTIQA+ communities.

If you require a reasonable workplace adjustment during the recruitment process or employment, please contact careers@ipchealth.com.au. Adjustments can be requested at any stage.

Apply Now

If you are passionate about helping people navigate complex health and community services and want to make a meaningful difference in community health, we would love to hear from you.

Please submit your Cover Letter and CV outlining your suitability for the role.

To find out more, please contact:

Sofi Milenkovski
Senior Manager Clinical Operations
Mobile: 0419 395 403

Applications close 2 December 2026.

Join One Team IPC Health, and help people living with chronic conditions get the right care, at the right time.